Expédition & retours

Chez Magasin De Chaussures, we combine Parisian elegance with exceptional service to ensure your footwear experience is nothing short of perfection. Below you’ll find all the details about our shipping options and return policy, designed with your convenience in mind.

Shipping Information

We offer worldwide shipping (excluding some remote areas and parts of Asia) with two convenient options:

Please note that delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your purchase from our refined collection. If for any reason you’re not happy with your order, our return policy ensures a seamless process.

General Conditions

• You have 15 days from the date of receipt to initiate a return or exchange.
• Items must be returned in their original condition – unworn, with all original packaging, tags, and labels attached.
• Shoes must show no signs of wear or dirt.
• Customized or limited edition items may not be eligible for return (see below).

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

• Slippers (Chausson Pantoufle)
• Customized or made-to-order items
• Items showing obvious signs of wear or use

Return Process

1. Contact our customer service by email at [email protected] with the subject « Demande de retour/échange » within 15 days of receiving your order.
2. Prepare your package including:
   • The original delivery note
   • All items with their original accessories
   • Carefully packaged to prevent damage
3. Ship your return to:
   Magasin De Chaussures – Service Retours
   84 Rue du Roi de Sicile
   Paris, FR 16855
4. Wait for confirmation – we’ll email you once we’ve processed your return (typically within 3-5 business days of receipt).

Refunds

• Refunds will be processed within 7-10 business days after we receive and inspect your returned items.
• The refund will be credited to the original payment method used for the purchase (Visa, MasterCard, JCB or PayPal).
• Original shipping costs are non-refundable, except in cases of our error or defective items.

Exchanges

• For size or color exchanges, please clearly indicate the new reference you’d like in your email.
• We’ll cover the shipping costs for the new item if the exchange is due to our error.
• If there’s a price difference, we’ll contact you to settle the amount.

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item sent or defective item). We recommend using a tracked delivery service for your return shipment.

Customer Service

Our Parisian team is available to answer any questions about our shipping or return policies. We’re committed to handling each request with the attention and elegance that characterizes our brand.

Email: [email protected]

Thank you for choosing Magasin De Chaussures – where style meets comfort in every step.